Your right to a Good Faith Estimate
Under the federal No Surprises Act, you have the right to know the cost of your care in writing before you receive it. Here’s what that means, and how to request one.
What the No Surprises Act guarantees you.
If you’re uninsured or paying out-of-pocket, federal law gives you specific protections around the cost of your care.
A written cost estimate, on request
If you’re uninsured or paying out-of-pocket, you can ask for a written estimate before scheduling any service. We’ll provide one within the required timeframe.
Estimate at least 1 business day in advance
For services scheduled at least 3 business days out, you’ll receive the Good Faith Estimate at least 1 business day before your appointment.
The right to dispute a bill
If your final bill is $400 or more above your Good Faith Estimate for any single provider, you have the right to dispute the bill through a federal patient-provider dispute resolution process.
No retaliation for asking
Asking for an estimate, requesting an itemized bill, or disputing a charge will never affect the care you receive at Horizon.
Three ways to get your estimate.
Call
Call 919-585-5085 and ask the care team for a Good Faith Estimate.
Email patientcare@horizonintegratedwellnessgroup.com with the service you’re considering. We’ll respond in writing.
Ask at booking
When you schedule, just tell us you’d like one. We’ll send the estimate before your first visit.
Good Faith Estimates, answered.
What is a Good Faith Estimate?
Under the federal No Surprises Act, healthcare providers must give an estimate of the bill for medical items and services to uninsured or self-pay clients before they receive care. The estimate must list each item or service and how much you’re expected to pay.
Who is eligible to receive one?
Anyone who is uninsured (no health insurance) or who chooses not to use their insurance for a service. If you’re using insurance, your insurer provides cost details through other means — your Explanation of Benefits and our pre-visit benefits verification.
How do I request one?
Call 919-585-5085 or email patientcare@horizonintegratedwellnessgroup.com. You can also ask at the time you schedule. We’ll send your estimate in writing and walk through any questions.
What if my actual bill is higher than the estimate?
If the difference is $400 or more for any single provider, you can dispute the charges through the federal Patient-Provider Dispute Resolution process at the U.S. Department of Health & Human Services. We’ll help you understand your options.
Where can I learn more?
Visit cms.gov/nosurprises or call the federal No Surprises Help Desk at 1-800-985-3059. We can also explain the process when you reach out.
Not sure what applies to you?
Our care team verifies your benefits before your first appointment and walks through your options — no obligation.